Privacy Policy
Mary Ellen Cremation Jewellery
Effective Date: 24th July 2026
At Mary Ellen Memorial and Ceremonial Jewellery, we understand that the items
we create hold deep personal meaning. We are committed to protecting your privacy
and ensuring that your personal information is handled securely, respectfully and in
accordance with the UK General Data Protection Regulation (UK GDPR) and the
Data Protection Act 2018.
This Privacy Policy explains how we collect, use and protect your personal
information when you contact us, place an order, or use our website.
Who We Are
Mary Ellen Memorial and Ceremonial Jewellery is a Cornwall-based business
creating bespoke memorial jewellery and keepsakes designed to preserve precious
memories of loved ones.
For the purposes of data protection law, Mary Ellen Memorial and Ceremonial
Jewellery is the Data Controller responsible for your personal information.
Information We Collect
When you place an order, contact us, or use our website, we may collect the
following information:
• Your name
• Address
• Email address
• Telephone number
• Order details
• Payment information (processed securely through our payment providers)
• Delivery information
• Any personal details you choose to provide relating to your memorial jewellery
order
As our jewellery is created to preserve memories, you may also provide sensitive
personal information voluntarily, such as details about a loved one or information
relating to ashes or memorial materials. We handle this information with the utmost
care, respect and confidentiality.
How We Use Your Information
We use your personal information to:
• Process and complete your order
• Communicate with you about your jewellery
• Arrange collection or delivery
• Provide customer support
• Keep records required for legal and accounting purposes
• Improve our products and services
• Contact you where you have given permission to receive updates or marketing
information
We only collect and use information that is necessary for providing our services.
Our Lawful Basis for Processing Your Information
Under UK GDPR, we process your personal information using the following lawful
bases:
To process and fulfil your order and provide the services you have requested.
Legal obligation:
To comply with accounting, tax and other legal requirements.
Legitimate interests:
To operate our business, communicate with customers and maintain a high standard
of service.
Consent:
Where you have chosen to provide consent, such as receiving marketing
communications.
Handling of Ashes and Memorial Materials
Any ashes or memorial materials provided to Mary Ellen Memorial and
Ceremonial Jewellery are treated with the highest level of care and respect.
Information relating to memorial pieces is only used for the purpose of completing
your order and providing the service requested. We do not share details about your
memorial order unless required to do so by law or with your explicit permission.
Payment Information
Payments are processed securely through trusted third-party payment providers.
Mary Ellen Memorial and Ceremonial Jewellery does not store your full payment
card details.
Sharing Your Information
We respect your privacy and will never sell, rent or trade your personal information.
We may share your information only where necessary with:
• Delivery and courier providers
• Payment processing providers
• Professional advisers where required
• Authorities where we are legally required to do so
All third parties are expected to handle your information securely.
How We Protect Your Information
We take appropriate steps to protect your personal information from:
• Unauthorised access
• Accidental loss
• Misuse
• Disclosure or alteration
Access to customer information is limited to those who need it to provide our
services.
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
• Complete your order
• Provide customer service
• Meet legal and accounting requirements
After this period, information will be securely deleted or disposed of.
Your Data Protection Rights
Under UK GDPR, you have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict how your information is processed
• Object to certain processing activities
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to improve your browsing experience, analyse website
traffic and provide essential website functions.
You can control or disable cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or how we handle your
information, please contact:
Mary Ellen Memorial and Ceremonial Jewellery
Penzance, Cornwall, United Kingdom
Email: maryelleninfo@gmail.com
Complaints
If you have concerns about how we handle your personal information, please contact
us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s
Office (ICO), the UK’s independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our
business or legal requirements. The latest version will always be available on our
website. maryellen.co.uk
Last updated: 24th July 2026