Website Terms & Conditions
Mary Ellen Memorial and Ceremonial Jewellery
Effective Date: 24th July 2026
Welcome to Mary Ellen Memorial and Ceremonial Jewellery. These Terms &
Conditions set out the terms that apply when you visit our website, contact us, or
purchase products from us.
By using our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Us
Mary Ellen Memorial and Ceremonial Jewellery is a Cornwall-based business
creating handcrafted memorial jewellery and keepsakes designed to preserve precious
memories.
We create each piece with care, respect and attention to detail, recognising the
personal significance of every memorial item.
2. Our Products
All items created by Mary Ellen Memorial and Ceremonial Jewellery are handcrafted
and may have slight variations due to the nature of handmade work.
Colours, finishes, textures and small details may vary slightly from photographs
shown on our website.
These natural variations are part of the uniqueness of handmade jewellery and are not
considered faults.
3. Bespoke and Personalised Orders
Many of our pieces are made specifically for you and may include ashes, hair, fur or
other meaningful memorial materials provided by you.
Because bespoke and personalised items are created specifically for each customer:
• They cannot usually be cancelled once production has started.
• They cannot be returned simply because you have changed your mind.
• Refunds are not available for personalised items unless the product is faulty or
we have failed to provide the service agreed.
We will always work with you to ensure your order details are confirmed before
creating your piece.
4. Ordering Process
When placing an order, you are responsible for ensuring that all information provided
is accurate, including:
• Personal details
• Design choices
• Sizes
• Product selections
• Any instructions provided
We cannot accept responsibility for errors caused by incorrect information supplied
by the customer.
5. Payment
Payment must be made in accordance with the payment terms shown at checkout or
agreed during the ordering process.
Where a deposit is required, this may be non-refundable once work has commenced,
as it covers preparation, materials and time spent creating your bespoke piece.
Your order will not begin until payment requirements have been met.
6. Memorial Materials Supplied by Customers
If you provide ashes or other memorial materials, you confirm that:
• You have the legal right and permission to provide these materials.
• The materials have been provided voluntarily.
• The details supplied to us are accurate.
We handle all memorial materials with the utmost care and respect.
Due to the nature of the creative process, small amounts of material may be used
during production and cannot always be returned.
7. Production Times
Each piece is handcrafted with care. Production times may vary depending on the
complexity of the design and the number of orders being completed.
Estimated times provided are guidance only and are not guaranteed delivery dates.
We will keep you updated if there are any unexpected delays.
8. Delivery
Once your order is complete, it will be dispatched using an appropriate delivery
service.
Mary Ellen Memorial and Ceremonial Jewellery is not responsible for delays caused
by postal services, courier companies or circumstances outside our control.
Customers are responsible for ensuring delivery details provided are correct.
9. Website Content
We aim to ensure that all information, descriptions and images on our website are
accurate.
However, as our products are handmade, slight differences may occur.
We reserve the right to update product information, prices or website content at any
time.
10. Intellectual Property
All content on this website, including photographs, designs, logos, written content
and branding, belongs to Mary Ellen Memorial and Ceremonial Jewellery unless
otherwise stated.
Content may not be copied, reproduced or used without written permission.
11. Limitation of Liability
Mary Ellen Cremation Jewellery will not be responsible for:
• Damage caused by misuse or incorrect care of jewellery
• Loss caused by incorrect information supplied by the customer
• Delays caused by third parties outside our control
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
12. Caring for Your Jewellery
Memorial jewellery should be treated with care.
Customers should follow any care instructions provided to maintain the quality and
appearance of their piece.
Damage caused by accidental breakage, misuse or failure to follow care instructions
may not be covered.
13. Privacy
Your personal information will be handled in accordance with our Privacy Policy and
UK data protection legislation.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be
published on our website.
The Terms in place at the time your order is accepted will apply.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Mary Ellen Memorial and Ceremonial Jewellery
Cornwall, United Kingdom
Email: maryellen.co.uk
Last updated: 24th July 2026