Terms and Conditions

Mary Ellen Memorial and Ceremonial Jewellery

1. About Our Service

At Mary Ellen Memorial and Ceremonial Jewellery, every piece is created with

care, respect and attention to detail. Our jewellery is personalised and often contains

precious memorial elements, making each item unique and bespoke to the customer.

By placing an order with us, you confirm that you have read and accepted these

Terms and Conditions.

2. Orders and Deposits

All orders require a 50% deposit before work begins.

The initial deposit is non-refundable, as it covers preparation, materials, design time

and the commencement of your personalised piece.

Work will not begin until the required deposit has been received and all necessary

information, including memorial materials where applicable, has been provided.

The remaining balance must be paid in full before your completed item is dispatched.

3. Bespoke and Personalised Items

Due to the personalised nature of our jewellery, items are made specifically for each

customer and cannot be resold.

For this reason, we do not offer refunds or returns if you simply change your

mind, select the wrong design, size, colour or no longer wish to proceed after work

has commenced.

We strongly encourage customers to carefully check all details provided before

production begins.

4. Memorial Materials

Customers are responsible for ensuring that any ashes, hair, fur, fabric, breast milk or

other memorial materials supplied are correctly packaged and labelled.

We treat all memorial materials with the utmost respect and care. Any unused

material will be returned where possible unless otherwise requested.

5. Turnaround Times

Turnaround times vary depending on the complexity of the piece, the number of

orders being processed and any additional services requested.

Estimated times provided are a guide only and are not guaranteed delivery dates.

We will keep customers updated where possible should there be any significant

delays.

6. Repairs and Cleaning Services

We offer repair and cleaning services for jewellery items.

Turnaround times for repairs and cleaning depend on the nature and complexity of

the work required.

Customers must provide accurate details of any damage or issues before sending

items to us.

7. Faulty or Damaged Items

We take great care in creating every piece. However, if your item arrives faulty due to

workmanship, please contact us as soon as possible.

Faulty items may be returned for inspection and, where appropriate, repaired or

replaced.

This does not include damage caused by accidental misuse, neglect, wear and tear, or

changes of mind.

8. Delivery and Insurance

All completed items are sent using a tracked and insured delivery service.

We have never had an item lost in transit, and all items are sent using secure postage

methods.

Customers are responsible for ensuring that delivery details provided are correct.

9. Customer Responsibilities

Customers must ensure all information supplied, including spelling, personalisation

details, sizes and design choices, is correct before approval.

Mary Ellen Cremation Jewellery cannot be held responsible for errors caused by

incorrect information supplied by the customer.

10. Privacy

Customer information is handled securely and only used for the purpose of

processing orders, providing services and communicating with customers in relation

to their purchase.

Please refer to our Privacy Policy for further information.

11. Agreement

By placing an order with Mary Ellen Memorial and Ceremonial Jewellery, you

acknowledge that you understand and agree to these Terms and Conditions.

Our aim is to provide a beautiful, respectful and meaningful keepsake that honours

your loved one’s memory with the care it deserves.

Mary Ellen Memorial and Ceremonial Jewellery